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Contact Lens Case Management Procedures
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Contact Lens Case Management Procedures

Contact lens services (evaluation/fitting) are in addition to eye exams.

Diagnostic contact lens fittings can be for a first-time contact lens wearer or a refit patient. The diagnostic fitting includes your patient’s contact lens history, evaluation/fitting services, assessment, and a treatment plan. We define a contact lens refit for those patients who have worn contact lenses before but must fit into a different parameter (base curve, diameter, etc.) or different lens type (RGP to soft, spherical to toric, extended wear to daily wear, etc.).

If your patient’s case is complex and you choose to refer them to another doctor, we’ll reimburse you for the eye exam level of service provided. If the referral is to a doctor outside your practice and you’ve already billed us for a comprehensive level of service, we’ll pay that doctor an intermediate exam service fee plus contact lens fees for services and materials. If you provide both services, we’ll pay the global fees.

Procedures and Recording Guidelines

We require evaluation and record-keeping as outlined in each area below. Per HIPAA Rules, medical records must be retained and accessible for six years (ten years for Medicare managed care program providers) or as required by federal/state law, from the date of its creation or the date when it last was in effect, whichever is greater.

Note: 

The medical record should be complete and legible, and each encounter should include the date of service and legible identity of the provider performing the service and their signature or electronic identifier. The patient’s medical record is considered incomplete without the doctor’s authentication that the information is a true and accurate representation of the service provided.

Diagnostic Contact Lens Fitting

Contact lens history

Additional case history impacting the use and care of contact lenses (e.g., work conditions, desired wearing schedule, previous lenses, and solutions).

Contact lens exam services (fitting and evaluation)

  • Keratometry
  • Slit lamp evaluation (SLE):**

- With diagnostic contact lenses to assess lens fit (record the diagnostic lenses through which all tests are performed)

- Without contact lenses to assess condition of the cornea,sclera, conjunctiva, lids, or tear film

  • Over-refraction performed with diagnostic contact lenses
  • Monocular visual acuity measurements with and without new contact lenses
  • Patient’s subjective and/or doctor’s objective response to the diagnostic lenses

**Note: Anterior segment photos are a separate procedure. We won’t accept them in place of biomicroscopy without separate documentation of anterior segment findings.

**Note: Use of diagnostic tools such as ocular wavefront aberrometer, autorefractometer, corneal topographer and keratometer does not replace the requirement to record clinical findings in the patient’s records.

Assessment

Record your clinical impressions and diagnosis.

Plan

The treatment plan is related to the assessment above and includes the following:

  • Ordering information, such as lens material and parameter: base curve, diameter, power, peripheral curves, and thickness, when applicable.
  • Prior to dispensing the contact lenses, verify the lens parameters, if possible.
  • At the time of dispensing the contact lenses, provide instructions for lens care, handling, and wearing schedule. Your patient must demonstrate at this time the ability to handle, insert, and remove the contact lenses.
  • Maintain complete records of financial data relating to contact lens materials, fitting, and management.

Routine Progress Evaluation or Subsequent Visits

Contact lens history

Case history, including lens care and wearing schedule compliance

Contact lens services (evaluation/fitting)

  • Monocular visual acuities with new contact lenses
  • Over-refraction, if appropriate
  • Slit lamp exam with and without contact lenses**
  • Keratometry when indicated
  • Lens movement and centration

**Note: Anterior segment photos are a separate procedure. We won’t accept them in place of biomicroscopy without separate documentation of anterior segment findings.

Assessment

Record your clinical impressions and diagnosis.

Plan

  •  Recommendations and advice, including the recording of any lens changes or modifications to the lens, wearing schedule, or care
  • Record of any financial transactions

Ordering and Dispensing Contact Lenses

Manufacturer contact lens order

Contact lens order details to/from the manufacture to include type of contact lens ordered, unit amounts, patient for which the contacts are for and the order date.

Contact lens

  • Date contact lens were ordered or indication of stock lenses
  • Brand and type of contacts ordered
  • Unit amounts of contacts ordered
  • Date, brand, type and number units dispensed

Financial records

  • Patient name
  • Date of service
  • CL brand
  • Type
  • Quantity dispensed
  • U&C cost per box
  • Amount billed to insurance
  • Amount paid by the patient
  • Method of payment

When billing VSP for contact lenses, you must keep a list of your contact lens material U&C fees and costs for services/materials (e.g. Fitting/Evaluation(s)) for reference. This must be shown to any VSP Representative upon request.