Service

Number

Notes

Provider Services
Support Line
(pre-claim submission)

800.615.1883

Representatives are available to answer questions:

Effective 12/1/2021:
Monday - Saturday - 6:00 a.m. – 5:00 p.m. PST
Sunday - Closed

You may also refer VSP members to vsp.com. After dialing, you’ll be greeted by our Interactive Voice Response (IVR) system. After the salutation, you may reach a representative by selecting from the following options:

Press 1: Eligibility and authorization information

Press 2: All other inquiries

Provider Services
Support Line
(post-claim submission)

844.344.3591

For questions about claims that have already been submitted, representatives are available Monday through Saturday from 6:00 a.m. to 5:00 p.m. Pacific Time.
After dialing, you'll be greeted by our Interactive Voice Response (IVR) system.
Please enter your office phone number.
Press 1: Look up claim information based on a claim number
Press 2: Look up claim information based on a Member ID
Press 3: Look up claim information based on a member's last four (4) of their Social Security Number (SSN)

Provider Relations

providernetworkdevelopment@
vsp.com

Provider Relations will answer the following questions:

Becoming a VSP Provider, revenue generating opportunities and training opportunities for doctors and staff.

Credentialing/recredentialing and updating practice information.

Member Services (Patients)

800.877.7195

Representatives are available to answer questions from patients:

Monday - Friday 5:00 a.m. – 8:00 p.m. PST
Saturday - 7:00 a.m. – 8:00 p.m. PST
Sunday - 7:00 a.m. – 8:00 p.m. PST

Effective 1/1/2022:
Monday - Saturday 6:00 a.m. – 5:00 p.m. PST
Sunday - Closed

Medicare members hours are Monday – Sunday, 8:00 a.m. – 8:00 p.m. in all time zones

You may also refer VSP members to vsp.com.

Correspondence

In-Network Claims

Out-of-Network Claims

VSP
PO Box 997100
Sacramento, CA 95899-7100

VSP
PO Box 495907
Cincinnati, OH 45249-5907

VSP
PO Box 495918
Cincinnati, OH 45249-5918